Refund policy

30-day window. If you're not happy with your purchase, you can request a return within 30 days of delivery for a refund or replacement.

How it works:

1. Email karlidcomm@gmail.com with your order number and a photo of the item.

2. We'll confirm your return and send instructions within 1 business day.

3. Once we confirm the return, your refund goes back to your original payment method within 5–10 business days.

Damaged, defective, or wrong items. Send us a photo within 30 days of delivery and we'll make it right — replacement shipped free, or a full refund including shipping. Your choice, no return shipment needed for items that arrived broken or incorrect.

Change-of-mind returns. Items must be unused and in original packaging. You'll cover the return shipping; we'll refund the product price once the item arrives back. (This keeps our prices low for everyone — we don't bake return shipping into every order.)

Non-returnable. For hygiene and safety reasons, we can't accept returns on items that have been used with cleaning chemicals in a way that makes them unsellable — but if something's defective, the damaged-item rule above always applies regardless.

Cancellations. Orders can be cancelled for a full refund any time before they ship (usually within 1–3 business days of ordering). After shipment, the standard return process applies.

Questions? Email karlidcomm@gmail.com — a real person (Karl) reads every message.